November
10
For my birthday this year, Justin booked me a suite at the Walforf Astoria in Orlando. It is the very first Waldorf to be built outside of NYC.
Justin loves new hotels so he was so excited to get to stay there. I enjoy being the first to be in the room and to use everything in sight!
When I walked into the hotel, they made sure to learn my name. Even though the room was booked under Justin’s name, they still took the time to learn mine and to refer to me by name.
I could go through thousands of things they did that showed great customer service but learning my name was something that really impressed me. I know it impressed me because it made me feel like a person.
I didn’t realize how nice it is to be recognized by name. I go to a lot of the same stores and restaurants and even see the same people but they do not always know my name or care to learn it.
I wonder what it would be like if I did the reverse and I took the time to learn the names of servers, cashiers, Starbucks employees, etc. How would they feel when I take the time to refer to them by name?
I bet they would feel like a person. Someone who counts.
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Demyan
on 10 Nov 2009 at 1:29 pm #
A very important question (comment) you are raising!
It is means the world to our “service providers” when we address them by name – the ultimate respectful treatment.
That is – after-all – why some most wear name-tags…so that we can actually USE their names
And the side-benifit to us (when using their name) is that it gaurentees great services – without fail!
Keith
on 18 Nov 2009 at 7:54 pm #
This can be a very potent habit to encourage in yourself. I found that one restaurant I like has had the same servers and manager for several years and I now know everyone’s name. As I have taken the time to learn names I am always given good service and occasional extras. It does make one feel like a real person when you use their name.