I have a home phone number that I never use. I do not know why I still have but I just haven’t gotten around to turning it or, maybe, it is because I can still her my mom saying, “What if there is a emergency!!” I think cell phones are reliable enough by now to not need the back up.
No one ever calls me on my home phone but randomly I started getting tons of phone calls. I wouldn’t answer but the phone just kept ringing. Finally I answered one of the calls and the lady on the other end asks, “Is this U-Haul?” I reply, “No I am sorry.”
The next day the phone is ringing and when I answer it, I am asked again if this is U-Haul. I asked how they got this number and they said it was posted online. So, I check it out and yes, a U-Haul store has posted my home number as their business line.
I track down the correct number and contact the store. I reach a young lady who I explain my situation to and she quickly lets me know I have to speak to the manager on duty because that is not her job. I then am handed over to a guy who answers by saying, “What?” I repeat my story once again and explain I just wanted them to know so they can get it changed to not lose their customers. He pauses after I am done and says, “Well, this is not my problem. You will just have deal with it.” I hear laughter in the background and they hang up on me.
I call back to only have it ring and ring. Finally on my third try I get the girl from the first time. When I start to speak, I hear her hanging up on me as saying, “It was him again!”
Now, I could get mad or I could get frustrated but I control my life. I just needed to think of how I would be able to change this situation on my own and I did…
The phone rings a few minutes later and I answer, “Thanks for calling U-Haul!” The guy on the phone wants to get a truck today. I let him know we have them and I have one saved for him right now. Later on, another call, “Thanks for calling U-Haul!” Another person who I make a reservation for. This goes on for the rest of the day.
Later that evening, I get a phone call. “Welcome to U-Haul!” I say, “You are not U-Haul” says a man on the other end of the phone. He announces he is the manager of the U-Haul who has posted my home phone number as their business line. He is very upset with me pretending to be U-Haul. I explain to him I called earlier and tell him all the details about my encounter with his staff.
He is silent. He then asks, “Why would you pretend to be U- Haul?” I explain that I tried to have this situation handled but after his staff wasn’t willing to help, I had to take matters into my own hands. It got you, the real manager to call me, didn’t it?
He wasn’t happy but said he was sorry and the phone numbers would be fixed. I said thank you and he didn’t need to worry about me making anymore reservations. He admitted as the manager he doesn’t want to be bothered by customer calls so he asks the staff to “pretend” to be the manager. I told him being bothered by customers is part of his job and without them, he wouldn’t have a business. He again said he was sorry and promised me it would be fixed.
I haven’t received anymore phone calls from U-Haul but I have a feeling his store could also not be getting anymore phone calls if they can’t be bothered by customers.
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